Cancellation and Refund Policy
Cancellation and Refund Policy
Disclaimer
- The 30 days return and refund policy of any good purchased through Ensure DME Supply depends on the following conditions:
- The sold goods are in original sealed package when delivered
- Original Invoice shall be accompanied with the return good
- The good shall not be damaged in any way
- Full refund shall be made once approved by the supplier
- Ensure DME Supply shall not be responsible for any damage made to the goods incurred by the purchasers
Return for Defective Items:
- Any goods received as defective and being found damaged during the shipment process or due to manufacturing defect/flaw will be REPLACED at the cost of Ensure DME Supply
- For any refund on defective items, customers will only be charged for the actual shipping cost borne during the delivery. The rest full amount shall be refunded
- All return and refund process will take a minimum of 2 weeks time
